Our Refund Policy

If you change your mind, can you change your Skinny Wolf item or return it for a full refund? Absolutely!

It’s not a problem. Within 30 days of ordering your Skinny Wolf item you are welcome to exchange it for another item; or return it for a full refund. You’ll have to cover the return shipping cost back to us and cover the shipping cost back to you. Our international customers may require a little more time so please email us if there’s a problem and we’ll be more than happy to help you out. All we ask is that the item is in its original condition and that you pay the return postage. That’s all there is to it. Simple.

How Does The Skinny Wolf Store Work?

Take a look around, pick what you like and add your selection to your shopping cart. When you’re done browsing, you’ll find yourself in the checkout area and you’ll either log in (if you’ve been here before,already registered and can’t be bothered entering all your shipping information again); register as a Guest (just passing through and trying us out – don’t worry, we know you’ll be back); or register as a new customer (welcome!). Once you’re through here, follow the simple instructions to complete your purchase. You will then receive an email outlining the details of the items you’ve chosen and an expected delivery date. A record of your order is stored in your account so that you can refer back to it anytime.

Shipping & Delivery

Skinny Wolf ships your Order to anywhere in the World. Please see Shipping information and associated costs prior to checkout. For our International customers, while this cost gets it into your country, it doesn’t include any customs duties, taxes or other fees that may be payable at your end. We use Australia Post for both Australian and International deliveries and a signature will be required at your end so please make sure that you provide a delivery address where someone will be available to receive your package. If nobody’s there, though, it’s no big deal – your Skinny Wolf package will normally be delivered to your local post office where you can pick it up later at your convenience. Australia Post also allows us to track each individual order so we’ll know exactly where it is.

My Order Hasn’t Arrived yet…

In an ideal World, tradesmen would always come on time and we’d all get a good night’s sleep, but the truth is things happen that may cause a delay in your order being delivered to you. So, please wait an extra day or so and if it still hasn’t arrived please send us an email. We’ll get on to it straight away and find out what’s causing the delay. We’ll then contact you with an updated delivery time.

Payment, Pricing & Promotions

Skinny Wolf is based in Melbourne, Australia and all prices are in Australian Dollars. Our checkout uses Stripe Credit Card Processing and Paypal, the World’s most widely used and secure payment application. Payment can be made through either portals with a couple of clicks. The transaction record on your credit card statement will read “Skinny Wolf”. The Skinny Wolf checkout shouldn’t be too much trouble to use, but if you do require some assistance we’d be more than happy to help – see our contact details below.

Who Can I Talk to if I have a Problem or need some Advice?

As a Skinny Wolf customer you are always welcome to contact us anytime with any questions or advice you may need. So, please email us.